CacheBack® Message Forum
To get answers to everyday or unique questions, simply turn to our online growing community of registered CacheBack forum members. This is a free, extended support option that we encourage all users to explore. Through the message forums, you can share different user experiences with industry peers, learn about new features and updates, and gain insight about helpful tips and solutions for getting the most out of the software.
Please note that membership to the forums is restricted to licensed users (some restrictions apply).
Reporting A Problem
If a solution to your problem is not able to be found, then contact us through our online form and provide us with the following information:
- A detailed description of the problem or error message.
- A detailed description of the steps required in order for our support staff to recreate the problem.
- In many cases, we may require copies of your original source data. This is often the BEST means for us to be able to pinpoint and resolve the problem. If that is the case, we can setup an FTP account so you can safely upload large files.